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So I send out detailed info on something to a group of people. And I get a really dumb question back about something covered in the attachment. So I call the person to see where the confusion was made.
I say "this was covered in the attachment."
She says, "I didn't read the attachment."
not "I didn't get the attachment."
Not "I couldn't open the attachment."
Just, "Oh, I didn't read that."




( 8 comments — Leave a comment )
Feb. 19th, 2009 03:26 am (UTC)
As I often stated at work "Failure to prepare or read instructions on your part does not a crisis on my part make"
Feb. 19th, 2009 04:24 am (UTC)
Feb. 19th, 2009 08:01 am (UTC)
Roll up newspaper. Swat on nose.
Feb. 19th, 2009 03:29 am (UTC)
I hate stupid people. I really just do.
Feb. 19th, 2009 06:07 am (UTC)
Well, duh
I once had someone complain that I hadn't told him about a change. I pointed out that I'd sent the entire organization a message about the change before it happened and another when it happened. His response: "I didn't read that"

Feb. 19th, 2009 11:13 am (UTC)
This routinely happened with the tech support department of Snowbound Software. Every time I reported a bug, I included an attachment that showed exactly what was happening, and they would reply asking me for the information which I'd just given them in the attachment. It gave me great pleasure when I found we didn't have to use their software.
Feb. 19th, 2009 02:06 pm (UTC)
Even with supposedly smart people it happens. I offer as an example the GT moblist reminder which said "even if your address hasn't changed, please go to the form and hit the submit button so others will see a 'last updated' date and know it's current" or words to that effect. Three or five years later (it went out twice a year) I made some comment about people never updating their info and got back bunch of "well, I haven't moved", why would I hit update?" responses.

The problem was that it was in the second paragraph of the email, and practically no one got that far. I've developed a rule-of-thumb that if something takes more than a paragraph, people won't read it. But then again, you can never get enough detail into a single paragraph so you're just screwed. Not that I expect anyone to read this paragraph, it is, after all, the second one.
Feb. 19th, 2009 03:17 pm (UTC)
Not everybody opens attachments to email messages, even from trusted sources. (I got burned that way myself, once - someone on a con a I work on sent out an email with an attachment. I thought to myself, "This must be the info I am waiting for" - no, it wasn't. His system had been compromised, and the attachment was very, very nasty. So nasty, it was easier to wipe the hard drive and start over, rather than try to get rid of it...) I think long and hard now before I open attachments in email messages; if I have any suspicions, I open the attachment on my Linux system, where it's harder to get burned.
( 8 comments — Leave a comment )